Southview Close

Updated 24 May 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

Southview Close is a ‘care home’ without nursing. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

We visited the service on 16 March 2023.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority commissioning team, community learning disability team and the health protection team. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 3 people using the service and received feedback from the relatives of 3 people. We also spoke with 4 members of staff including the registered manager and support workers. During the inspection visit we looked at 2 people’s care records, 3 staff files and other records relating to the management of the service.

Additional evidence including a medicines audit was sent to us following our visit.

Updated 24 May 2023

About the service

Southview Close is registered to provide accommodation and personal care to people with a learning disability, some of whom may have complex needs. The home can accommodate a maximum of 12 people at any time. 11 people were using the service at the time of this inspection.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support

We observed positive and familiar interactions between people using the service and staff. Staff knew people well and were able to anticipate their needs. The families of people told us their relatives were supported by kind and caring staff who knew them well. Support was planned and delivered in a personalised way, promoting people’s choice and independence. People’s prescribed medicines were managed safely. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care

People's human rights were upheld. Staff treated people with dignity and respect. Personalised accessible support plans provided detailed information to guide staff. Suitable staffing levels were maintained, offering continuity and reliability in support. Appropriate recruitment checks were completed. New staff completed a comprehensive induction and training programme on commencement of their employment. Staff understood their role and responsibilities and felt supported by the registered manager.

Right Culture:

People, their relatives and staff were positive about the management and culture of the service. Quality monitoring systems were in place, providing oversight of the service. Areas of development were identified and planned for.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service was good (published on 16 October 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.