Archived: Westlands

We spoke with the family of one person who used the service, they told us that they were very happy with the care their relative received. They told us 'the staff always answer our questions, and they helped us through the traumatic time we had when moving mum into a home'.

We found that the staff treated people with dignity and respect. People had been assessed for risks, and care had been planned accordingly. The home was clean and staff took precautions to prevent the risk of infection. There were suitable arrangements in place for the management of medicines. There were enough experienced staff to meet people's needs.

We found that Westlands met the needs of the people who used the service and provided appropriate training and support for staff.