Updated 8 January 2019
The inspection
‘We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.’
Inspection team
This inspection was undertaken by one Inspector and one dental inspector. This service was selected to be part of our national review, looking at the quality of oral health care support for people living in care homes. The dental inspector looked in detail at how well the service supported people with their oral health. This includes support with oral hygiene and access to dentists. We will publish our national report of our findings and recommendations in 2019.
Service and service type
Bay Tree House provides accommodation and personal care for up to 16 older people including people living with dementia.
The service had a manager that was registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.’
Notice of inspection
This inspection was unannounced and took place on 06 December 2018
What we did
Before the inspection we reviewed information that we had received about the service since the last inspection in April 2016. This included information that the service is required to provide us annually in a provider information return. This gives us information about what the service does well and improvements that are planned. We also contacted the local authority for their views about the service.
During the inspection we spoke with five people using the service and one of their relatives. We also spoke with four health care professionals who visited the service on the day of the inspection.
We also spoke with the operations manager, the registered manager, a care manager, two care assistants, a domestic supervisor and a cook.
We spent time observing how staff interacted with people. We looked at three peoples care plans, medication records, audits and quality assurance reports, menus, records of activities, complaints and compliments, staff training records and minutes of staff meetings.