Background to this inspection
Updated
28 February 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
Glen Lyn is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We looked at all the information we had from and about the service since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
We used all of this information to plan our inspection.
During the inspection-
We spoke with eight people who used the service and one visitor about their experience of the care provided. We spoke with three members of care staff. The registered manager was available throughout the day.
We reviewed a range of records. This included two people’s care records and medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including quality assurance records.
Updated
28 February 2020
About the service
Glen Lyn is a residential care home registered to provide personal care and accommodation to up to 12 people. The home specialises in the care of older people.
The house is an older style property with accommodation set over three floors. At the time of the inspection 12 people were living at the home.
People’s experience of using this service and what we found
People continued to receive a good standard of care and support.
People felt safe at the home and with the staff who supported them. There was a stable staff team. People had built trusting relationships with staff which helped them to feel valued and cared for.
People lived in a home which was well maintained to make sure it provided a pleasant and safe environment. The home was clean and fresh which minimised the risks of the spread of infection.
People were cared for by staff who had the skills and experience to meet their needs. People had confidence in the staff who helped them.
People told us they were happy with the care they received. Staff monitored people’s healthcare needs and helped them to make and attend medical appointments.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us staff were kind and that they respected their privacy. People were encouraged to maintain their independence and their choices and wishes were respected.
People were able to take part in a range of activities at the home and in the community. People’s friends and family were always made welcome at the home which helped them to keep in touch with their loved ones.
The home was well managed by a registered manager who worked alongside other staff. This enabled them to constantly monitor standards and look for where improvements could be made.
People told us the registered manager was open and approachable. People felt able to raise any concerns or make suggestions.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating of the service was good (Report published 16 August 2017)
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.