Broadoak Park

Updated 16 February 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

This inspection was carried out by one inspector and an expert by experience. The expert by experience had experience of caring for people who use this type of service.

Service and service type:

Broadoak Park is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. A registered manager is a registered person. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced.

What we did:

Before the inspection we checked information that we already had about the service and completed our planning tool. We looked at notifications from the provider. Notifications are specific events that the provider is required to tell us by law. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asked the provider to give some key information about the service, what the services does well and improvements they plan to make.

During the inspection we spoke with six people who used the service and two people's relative. We spoke with 14 staff, including the registered manager. We reviewed staff training records, four people's care records, medicines records and records related to the management of the service.

Details are in the key questions below.

The report includes evidence and information gathered by the inspector and the Expert by Experience.

Updated 16 February 2019

About the service:

Broadoak Park can provide care and accommodation for up to 30 people with needs relating to learning disabilities. There are seven residential bungalows and two flats. Other facilities include a resource centre for daytime activities and a clubhouse for entertainment.

Our last inspection took place in March 2016 when the service was rated good, although the effective domain required improvement due to findings regarding staff training and induction. At this inspection we found that the effective domain had improved and the service met the characteristics of a good service in all the key questions.

People's experience of using this service:

The provider had systems in place to safeguard people from abuse. Staff knew what action to take if they suspected abuse. Relevant risk assessments had been completed. The environment was monitored and safe for people to live in. Medicines were managed safely. Accidents and incidents were monitored to identify and address any patterns or trends.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Relevant mental capacity assessments had been completed.

A variety of meals were provided to people and people told us they took part in meal preparation. Assessments were seen which demonstrated relevant health professionals were involved in the care provided to people.

Care provided to people respected their privacy, dignity and promoted their independence. Staff knew people's needs well. We observed staff interacting with people and found they were kind and caring. Staff knew people well and responded to their needs in an understanding way.

Care plans had been completed and were regularly reviewed. These contained relevant information about how to meet people's needs. Where appropriate, plans were in place to ensure people's end of life wishes were taken into account and respected. The activities coordinator was employed to ensure the activities provided by the service met people's individual needs.

Feedback about the service was consistently good. Systems were in place to monitor the service, which ensured that people's risks were mitigated and lessons were learnt when things went wrong. There was an open culture within the service, where people and staff could approach the registered manager, who acted on concerns to make improvements to people's care.

More information is in the full report.

Rating at last inspection:

Good (Report published 15 April 2016).

Why we inspected:

This was a scheduled inspection based on the previous ratings.

Follow up:

We will continue to monitor the service through the information we receive.