We carried out a review of the data available to us about Cadley Hill View on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Cadley Hill View, you can give feedback on this service.
Cadley Hill View is a residential care home providing regulated activity to up to 66 people. The service provides support to older people, people living with dementia and people with mental health needs. At the time of our inspection there were 34 people using the service.
Cadley Hill View accommodates people in one purpose-built building across 3 floors, each floor has communal spaces which includes a cinema, café and restaurant. Each bedroom has ensuite facilities, outside the home has a garden and several seating areas.
People’s experience of using this service and what we found
People and their relatives told us they felt the service was safe. Staff were recruited safely and there were sufficient numbers of staff to meet people's needs. Medicines were managed safely and risk that affected people's daily lives were regularly monitored and assessed.
Assessments of people's needs had been carried out prior to people using the service. People were supported to eat and drink a balanced diet and had a choice of meals, snacks and drinks. Staff training was relevant and up to date. Staff promptly sought healthcare advice from a multi-disciplinary team of professionals when required.
People and their relatives consistently told us they were happy with how staff treated people. Staff understood how to promote people's independence and respected people's privacy and dignity. Care plans contained detailed information on people's life history and included information on people's memories, employment and family. People led regular committee meetings where they provided feedback on the service and ideas for social activities.
People were supported to take part in a variety of activities and hobbies both inside and outside of the service. People’s communication needs were known and met by staff, complaints and concerns were promptly investigated and resolved.
People were empowered and included, the management team had built links in the local community to increase the variety of activities and experiences available. All aspects of the service were regularly audited. There was a positive, person centred approach to the planning and provision of people's care. People, relatives and staff all spoke positively about the management of the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was first registered with us on 15 November 2021 and this is the first inspection.
Why we inspected
We carried out an inspection of this service to provide a rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.