- Independent hospital
Clifton Dialysis Unit
Report from 23 December 2024 assessment
Contents
Ratings - Dialysis services
Our view of the service
The main service provided at the Clifton Dialysis Unit was dialysis services. We commenced an unannounced focused assessment of the dialysis services on 8 July 2024 and carried out an onsite inspection on 29 and 30 July 2024. During the inspection, we spoke with staff, leaders, people who use the service and stakeholders. We looked at care records, policies and other documents relating to the service. The service had enough qualified, competent and suitably trained staff to care for people and keep them safe. Staff understood how to protect people from abuse and managed medicines and infection risks well. Staff assessed risks to people. Staff managed safety incidents well and learned lessons from them. Staff assessed people’s health needs and provided person-centred care and treatment with positive care outcomes. Staff worked well together and with service partners to deliver safe care and supported people to make informed decisions about their care and treatment. Staff treated people with compassion and kindness and respected their privacy and dignity. Staff were responsive to people’s needs, listened to them and provided emotional support. The service did not have a current registered manager. An interim clinic manager fulfilled this role with support from a deputy manager and senior regional leads. The leadership team had the skills, experience and capability to manage services. A substantive clinic manager had recently been appointed and planned to become the registered manager for the service. There were effective governance and accountability arrangements. Leaders promoted a positive work culture based on equality, diversity and inclusion. Staff understood the service’s vision and values and were supported to speak up or raise concerns.
People's experience of this service
People told us staff assessed their needs, risks and preferences and regularly reviewed their care and treatment. They knew how to raise any complaints, safeguarding or safety concerns with staff and felt confident their concerns would be listened to and addressed. People told us the service had enough suitably trained and competent staff and the equipment and premises were clean, tidy and well-maintained. People told us their care and treatment was coordinated well between services and staff worked well as a team. They told us they received information around healthier living and staff clearly explained their treatment options to them. People told us staff treated them with kindness and respect. They told us staff respected their privacy and dignity and accommodated their personal, emotional, cultural and social needs and preferences. People told us they were treated with equality and their long-term care and treatment plans were taken into account. People told us their care and treatment was person-centred, individual to them and met with their needs and preferences. They told us they received care and treatment without any delays.