Stratford Dialysis Unit

Updated 19 May 2023

Stratford Dialysis Unit is operated by Fresenius Medical Care Renal Services Limited. The service has 12 dialysis stations. These facilities include 2 isolation rooms.

The dialysis centre provides chronic haemodialysis and care for established chronic renal failure patients who have already been stabilised on the therapy at their main parent unit.

The location carries out the regulated activity of: Treatment of disease, disorder or injury, which was registered in November 2010. The location has a registered manager.

We have inspected this location in May 2017, but did not rate it.

Updated 19 May 2023

We inspected this service using our comprehensive inspection methodology. We carried out an unannounced visit to Stratford Dialysis Unit on 14 March 2023.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.

We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

• The service carried out risk assessments for all patients however, not all risk assessments had an associated action plan.
• Although patients were reviewed regularly by consultants, medicines were not transcribed if there were no changes in the review.
• Due to familiarisation with patients and a stable workforce some interventions did not follow the necessary identification checks before procedures.
• The service did not use a recognised pain assessment tool for monitoring pain. Pain was monitored through subjective records kept in the patients notes.

Updated 19 May 2023

We have previously inspected but not rated this service.

We rated this service as good because it was rated good for safe, effective, caring, responsive and well-led.

See the summary above for details.