The Care Quality Commission
  • Care Home
  • Care home

Archived: RNIB Gladstone House

24-26 St John's Road, Redhill, Surrey, RH1 6HX (01737) 779170

Provided and run by:
The Royal National Institute Of Blind People

Important: The provider of this service changed. See new profile

All Inspections

13 January 2014

During a routine inspection

We spoke with one person who lives at the home. They were satisfied with the care and support they received, how it was delivered and were happy living at Gladstone House. They told us, "I love living here. It's my home. I hope I never have to live anywhere else". We noted that the home employed an activities co-ordinator and there were a wide variety of social and educational opportunities provided. There were also work opportunities for those willing and able to undertake them. The person we spoke with was happy with the number and types of activities on offer.

We saw that people's consent was obtained where possible before care and treatment was undertaken. We observed that the care given was safe and appropriate and based on effective care planning and risk assessments. This meant that people's individual needs were met and preferences were taken into account.

People were protected from abuse and cared for in a safe and inclusive environment. We also noted that people were cared for, or supported by, suitably qualified, skilled and experienced staff. In addition, the provider had an effective system to regularly assess and monitor the quality of service that people received.

5 March 2013

During a routine inspection

There were four people using the service. We met and spoke with all of them and everyone we spoke with said or indicated that they were happy living at Gladstone House.

People told us that they felt safe and well looked after. People told us that they could express any problems to the staff who would listen and act. People said that they thought the staff were kind and caring. One person said 'Everything is good about living here. Good food, good friends, good staff.'

Staffing was planned around individual needs and activities. People told us 'They (the staff) support us with transport and stuff' and 'Staff help me with my laundry and bedding. They help me keep my room clean.'

People looked relaxed in the company of each other and staff. We saw that people took part in a range of community based activities that they enjoyed and were involved in the local and wider community. People had support to take part in the cooking and cleaning and had the opportunity to go food shopping and prepare their own meals. Everyone was fully involved and included in the running of the service. One person said 'We all do the cooking. Each person chooses a meal and puts it on the menu.'

People's health needs were supported and the service worked closely with health and social care professionals to maintain and improve people's health and well being.

5 August 2011

During an inspection in response to concerns

Four of the five service users living in the home told us that they liked living there. They told us the staff were kind and caring. People said the food was good and that they eat well.

Some people were more aware of their care plans and told us that they know what care to expect. They all said they liked to go out but that sometimes this is not possible due to staff shortages. They all told us that they like attending organised activities in the 'hub'. They told us that they were looking forward to hosting a BBQ for their friends now that the garden was being maintained again.