We carried out a review of the data available to us about Bela Homecare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bela Homecare, you can give feedback on this service.
Bela Homecare is a domiciliary care agency that provides support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. There were 7 people receiving the regulated activity of personal care at the time of our inspection.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Feedback was consistently positive about the service people received. People were safe, valued and cared for. Relatives praised the support that their loved ones received and expressed how they had confidence in the registered manager and her team.
There were good systems in place to keep people safe. Risks had been appropriately assessed and action taken to safeguard people from the risk of abuse or avoidable harm.
Enough staff were employed to meet the needs of the people who received personal support. People were supported by a regular and reliable team of staff who knew them well. Staff were kind and caring in their approach and had developed good relationships with both people and their families. Staff promoted people’s privacy and dignity and encouraged them to retain their independence.
Appropriate steps were taken to ensure staff were suitably vetted prior to appointment. Recruitment was safe and training and support was ongoing to ensure staff had the skills and experience to undertake their roles effectively.
Each person was assessed prior to the commencement of care, from which a personalised plan of care was devised. Support was provided flexibly and regularly reviewed to ensure it remained responsive to people’s changing needs.
There were good systems in place to keep people healthy, hydrated and ensure medicines were administered as prescribed.
The registered manager was committed to delivering high quality support and had a clear vision of growing the business, without compromising on quality. Quality assurance and governance systems ensured ongoing monitoring and improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 8 November 2021 and this is the first inspection.
Why we inspected
This was a planned inspection to look at the overall safety and quality of the service and to provide a rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.