We carried out a review of the data available to us about CARING WINGS LTD on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about CARING WINGS LTD, you can give feedback on this service.
Caring Wings LTD is a small domiciliary care service providing care to 26 people in their own homes. CQC only inspects where people receive a regulated activity of personal care. This is help with tasks related to personal hygiene and eating.
People’s experience of using this service and what we found
People and relatives were complimentary about their experience with Caring Wings LTD and endorsed using the service. One person shared, “I feel blessed that I have a group of caring carers.” A relative commented, “I highly recommend them because they are efficient, professional, and friendly.”
The management and staff worked with people, relatives and other professionals to deliver person-centred care and achieve good outcomes for people.
Risks to people had been assessed and were managed safely. People were supported by a staff team who were safely recruited and knew how to protect them from potential harm. Staff were up to date with their training. We recommended that the provider reviewed their delivery method for practical moving and repositioning training to ensure all staff remained skilled and competent.
Staff felt supported and valued in their role by the management team and there were enough staff to meet people’s needs. People received their care visits at the times they expected, for the length of time agreed, and from staff they knew.
People received their medicines as prescribed. Staff adhered to infection prevention and control procedures in line with legislative requirements and recognised best practice guidelines.
People's care records were re-assessed regularly and guided staff on how to assist people safely and encourage their independence.
Staff understood the importance of gaining consent from people and ensured people's privacy and dignity was respected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives described being able to raise any issues with the staff and management team and were confident these would be addressed.
The registered manager delivered care on occasions which assisted their overview of the service. Systems to monitor the quality and safety of the service were in place with plans to develop them further.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us 8 November 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.