Archived: The Paceys

'Like it here'

'Want to come back'.

We looked at other comments people had made about the service in the guest communication book, surveys and feedback forms. These included:

'It is one of the best places ever. I would stay at the Paceys 24 hours a day 7 days a week if I could'

'Best four years of my life' (since using the service)

'You make me well happy when I am down'

'(name of person) seems to have enjoyed her stay- she was very enthusiastic about dine with me- especially prawn cocktail- her favourite'

'(name of person) looks forward to her next visit, really enjoys interacting with everybody and going out'

'(name of person) loves coming to the Paceys. She likes the activities they do and really gets on with the staff and guests'.

There is a strong commitment to ensuring people who use the service are treated with respect and dignity. The service has introduced what they call the '10 Point Dignity Challenge'. Staff said the introduction of this had really made them think more about how they deliver the service. They said it had helped them empathise more with people and put themselves in 'their shoes'. One person said how important it was to treat people as you would want yourself or your own family to be treated.

When we visited the service, people said they received the care and support they needed. They nodded, smiled and said 'yes' when we asked them if they were looked after properly and treated well.

We saw that people were happy and comfortable with staff in their interaction with them. They made good eye contact and were confident to ask for things or make suggestions.

Staff spoke highly of their training and support. Comments included:

'Brilliant training, brilliant support'

'I love coming to work every day, it's such a great place to be'

'Very good training, they make sure it is all up to date and we get our refreshers'

'We get regular supervision and a chance to see how we are getting on'.

There is a very strong commitment to quality assurance and making improvements within the service. The provider uses a variety of ways of seeking the views of the people who use the service and tries to include everyone, no matter what their communication difficulties may be.