Riverside Rest Home

Updated 30 April 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by one inspector and an inspection manager.

Service and service type

Riverside Rest Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. This was to ensure the management team were available during the inspection visit.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority commissioning and safeguarding teams. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected Riverside Rest Home and made the judgements in this report. We used all this information to plan our inspection.

During the inspection

We spoke about Riverside Rest Home with one person, four care staff, two members of the management team and the registered manager. We checked staffing levels, staff rotas, training records and recruitment procedures. In addition, we looked at records related to the management of the service and care records of three people. We did this to ensure the provider had oversight of the service, responded to any concerns and led the home in ongoing improvements.

After the inspection

We continued to seek clarification from the provider to validate evidence found, in terms of and people's care documentation and maintenance records.

Updated 30 April 2021

About the service

Riverside Rest Home is registered for 26 older people who may live with dementia. At the time of the inspection visit there were 24 people who lived at the home. The home is situated on Lytham sea front close to the town centre.

People’s experience of using this service and what we found

The laundry facility at the service was small and presented challenges in following good practice guidance. There was no evidence to suggest this had impacted on people’s health and well-being.

We have made a recommendation about laundry services.

Procedures to protect people from harm or abuse were in place. One staff member said, “We have constant safeguarding training so I am confident of the process should I witness any abuse.” Staff managed people’s medicines safely and had in-depth training to assess their skills. Training for infection control had been completed and regularly updated. Recruitment processes were thorough to ensure suitable staff were employed. Risk assessments were completed and reviewed to promote people's safety. The management team had a good system to ensure sufficient staff would be available to meet people’s needs and stay safe. A system was in place to monitor any incidents and accidents and learn lessons from action taken.

The Management team provided multiple opportunities to assist people who lived at Riverside Rest Home to pass on their views to the management team. A staff member said, “Any time we want to speak with the manager we are encouraged to do so and give our views on things.” The management team had extensive auditing systems to maintain ongoing oversight of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 25 February 2019).

Why we inspected

We undertook this targeted inspection to follow up on a specific incident we received about the service. The inspection was prompted in part due to concerns received about personal care, staffing and staff training. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We looked at infection prevention and control measures under the safe key question. We look at this in all inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

We found no evidence during this inspection that people were at risk of harm. Please see the safe and well-led sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Riverside Rest Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.