Archived: Crann Mor Nursing Home

People's care was planned to ensure that the care received was appropriate and in accordance with the person's needs and wishes. We found that people's safety and welfare were protected by the planning of care and the presence of procedures to deal with foreseeable emergencies.

The premises were well maintained and safe. One person told us, 'My room was recently decorated'. Another said 'They have done a lot of work in the grounds recently, trimming back trees and things.'

There was sufficient, suitable equipment to allow staff to deliver care safely. The equipment we saw was, with one exception, well maintained. A member of care staff said 'There is enough equipment for us to use. Sometimes there may be a short delay while we wait for a hoist but that's unavoidable'.

We found that staff were supported through a system of regular appraisal and supervision.

The service had a complaints policy and procedure which meant that, should people have reason to complain, their complaint would be listened to and acted upon.

People told us that consent was always obtained before care and treatment was carried out. However, we concluded that where people did not have the capacity to consent, the provider did not always act in accordance with legal requirements.

We concluded that people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

We found that people who used the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We found that the provider had not taken steps to provide care in an environment that was suitably designed and adequately maintained. People were not fully protected from unsafe or unsuitable equipment.

We concluded that suitable appraisal and supervision arrangements were not fully in place and staff did not always receive appropriate training for their professional development. We found that the registered manager was able, from time to time, to obtain further relevant qualifications to ensure he had the necessary experience and skills to manage the home.

We concluded that people's complaints were not always fully investigated and resolved, where possible, to their satisfaction.