We carried out a review of the data available to us about Excellence in Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Excellence in Care, you can give feedback on this service.
Excellence in Care is a domiciliary care agency which provides personal care services to people living in their own home. There were 3 people using the service at the time of the inspection. This support included companionship duties which are external to people’s personal care support.
People’s experience of using this service and what we found
People were protected from the risk of abuse, and the registered manager had systems and processes in place to promote and safeguard people. People and relatives told us they felt safe and were positive about the staff who supported them.
Staff were trained to administer medicines safely using the providers new electronic care support system. Checks were completed to ensure staff were following safe medicine practices.
Risks to people were reduced because people's individual risks and needs had been assessed and planned. Staff had access to clear information about people's personal risks and how they should be supported.
Care records were reflective of people's preferences and supported staff to ensure people's needs were met.
Staff followed infection control procedures to reduce the risks of infection. There were plentiful supplies of personal protective equipment (PPE).
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.
People's privacy and dignity were well respected. Staff knew people well and strived to deliver personalised care.
Audit systems were in place to support oversight and governance of the service.
The service was well-led by a registered manager who was passionate about improving care and achieving the best possible outcomes for people. They were committed to the ongoing development of the service and were reviewing their standard operating procedures and business continuity plan to scope a variety of scenarios and eventualities relevant to all people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 October 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.