6 October 2011
During a routine inspection
Several people spoken to were very clear about how they are supported and how the help is carried out in a kind and timely manner.
Although we did not talk in detail to people in this home about safeguarding, everyone spoken with told us that the staff were kind and supported them as they wished. Two other people who were able to communicate verbally told us that they felt safe and well cared for. One person we spoke with told us that "they look after me very well here, I feel safe and cared for"
Observations during this visit also demonstrated that staff understood the needs of the individual person by using alternative methods of communication where necessary to make their feelings known.