26 March 2012
During a routine inspection
People told us that they had never been left without the support they needed, even if someone had to come who was not the staff member they expected.
People who had spoken to office staff with concerns said that they were listened to. One person said, "If I raise issues with the office they take it on board." Another person said that visits were being made by more 'regular' staff after they had raised issues about the numbers of people involved with their care.