Archived: VKARE Domiciliary Services

VKARE Domiciliary Services is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of the inspection, three people were receiving support with personal care.

People's experience of using this service and what we found

Although people received the care they needed and according to their wishes, people's care plans required updating making sure that all information related to the personal care tasks was recorded as necessary.

People felt safe being supported by the service. Appropriate recruitment checks were completed before staff started working with people. Policies and procedures in relation to infection control and prevention were in place and followed. Staff supported people to manage their medicines where they required such support.

Systems were in place to ensure that staff were appropriately trained and supervised on the job when they started working with people. Mental Capacity Act 2005 (MCA) principles were followed to support people in the decision-making process. Where people required support to meet their nutritional and health needs, staff had provided the required care.

People and their family members felt the service was meeting their expectations and hopes. Staff worked towards good practice aiming to provide people with person-centred care. People were encouraged to share their wishes so that staff could support them to increase their independence whenever possible.

Staff supported people's communication which helped them to get involved in conversations. People's care plans were individualised. Systems were in place to deal with concerns quickly and in good time so that matters of concern arising did not escalate.

There was good leadership at the service which aimed at a value driven culture to enhance people's wellbeing. People felt valued and encouraged to share their concerns should they have any. Quality assurance processes were in place to assess and monitor the care provision as necessary.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This was the first inspection of the service since it registered with the CQC on 13 August 2021.

Why we inspected

This was a planned inspection based on when the service was registered with us and started providing regulated activity.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.