Springview

Updated 14 January 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by two inspectors, two experts by experience and a CQC nurse specialist advisor. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. The two Experts by Experience supported this inspection by contacting relatives to gain their feedback of the care and support people were receiving.

Service and service type

Springview is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Springview is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection and formal notifications that the service had sent to CQC. Notifications are information that registered persons are required to tell us about by law that may affect people’s health and wellbeing. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager, the owner of the home, 2 team leaders, 7 care staff, 8 people living at the home and 14 relatives. We looked at 7 people’s care plans and risk assessments and 10 people’s medicines records, 4 staff files including supervision and recruitment records, and other paperwork related to the management of the service including staff training, quality assurance and rota systems

Updated 14 January 2023

About the service

Springview is a residential care home providing personal care to up to fifty eight older people, some of who may be living with dementia. At the time of our inspection there were 49 people using the service. The home is a large purpose-built building, all bedrooms have en-suite facilities. There is a garden to the rear of the building which people had access to.

People’s experience of using this service and what we found

People and relatives were positive about their experience of care at Springview. People and relatives felt staff were kind and caring and understood their needs. People told us they felt safe living at Springview. Staff had received training around safeguarding and how to recognise signs of abuse. Falls were well managed at the home and there were systems and processes in place to monitor people and keep them safe. People’s risks were clearly assessed and guidance provided to staff on how to minimise identified risks. People received their medicines safely and on time. People were protected from the risk of infection by clear infection control practices.

Relatives felt staff were well trained and we saw records of regular staff training. People were fully involved in choosing what they wanted to eat and complimentary of the food that was provided. People were actively supported to maintain their health and well-being through routine and specialist healthcare appointments. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was an open and inclusive culture within the home. People, their relatives and staff were positive about how well the home was run. People experienced good care due to the good management oversight and commitment to learning. There were various audits and ways of gaining feedback completed by the registered manager. Staff worked in partnership with other healthcare agencies to improve and maintain people’s quality of life.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 5 November 2019).

Why we inspected

The inspection was prompted in part due to concerns received about falls management in the home. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe and well-led sections of this full report for more details.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service remains good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Springview on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.