We carried out a review of the data available to us about Lehope Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Lehope Care Limited, you can give feedback on this service.
Lehope Care Limited is a domiciliary care agency providing personal care to people in their own houses and flats. The service provides support to older people, some of whom may have dementia, and people with a learning disability or autistic people. At the time of our inspection there were 3 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
People’s experience of using this service and what we found
Right Support:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We have made a recommendation to ensure these are always documented. Staff supported people to take part in activities and pursue their interests in their local area. Staff communicated with people in ways that met their needs. People were supported by trained staff to take their medicines.
Right Care:
We found room for improvement with safeguarding reporting and recruitment. People received kind and compassionate care. Staff protected and respected people’s privacy and dignity.
People who had individual ways of communicating, using body language, sounds, pictures, and symbols could interact comfortably with staff. People’s care plans reflected their range of needs, and this promoted their wellbeing and enjoyment of life.
Right Culture:
People and those important to them, were involved in planning their care.
Staff received an induction and training to enable them to meet people’s needs. Spot checks and competencies were completed, and staff felt supported by the registered manager.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 23 November 2021, and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We have found evidence that the provider needs to make improvements. Please see the well led section of this full report.
Recommendations
We have made recommendations relating to recruitment and best interest decision records.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.