Coumes Brook Home Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People received support from care workers with kindness, empathy and compassion and care workers respected people’s privacy and dignity. People were treated as individuals and their care, support and treatment met their needs and preferences. The provider promoted people’s independence, so they know their rights and have choice and control over their own care, treatment and wellbeing. The provider listened to and understood people’s needs, views and wishes. The provider cared about and promoted the wellbeing of their staff, and they supported and enabled them to always deliver person centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff were highly complementary of the providers' drive to continuously improve the service for everyone involved. Staff said the management team were passionate about improving people’s quality of life, and it was clear staff shared this vision and were proud to work for the service. Staff felt empowered. They were encouraged to share their ideas and make suggestions. The management team were keen to praise staff for individual contributions which had changed practice and work at the service. Without exception staff told us they loved their jobs. All the staff spoken with were committed , enthusiastic, and felt valued and appreciated.

The management team communicated their appreciation of the hard work and commitment of all staff and the huge impact they had on people's lives. Staff at the service had regular supervision. Supervision included formally organised one to one session, appraisals, peer support and team meetings. Team meetings enabled staff to discuss specific topics relevant to their roles and the needs of people living at the service. We saw policies and procedures in place to ensure equality, diversity and inclusion was upheld. The provider told us they were fully committed to these principles and values and were a responsive service and were able to meet diverse needs.