Archived: Westleigh

People spoken with demonstrated that they felt that they were involved in all aspects of their care and that they were supported to understand any decisions arising from planning their care. People's comments included 'I can take my time and if I don't understand I can say, I get help from staff if I don't understand and they are very kind and patient with me' and 'I have been here for many years and I know all the staff are always willing to explain anything to me. I don't worry as I know I can say if I get unhappy or something is upsetting me.'

People told us of the ways in which staff asked them what they wanted or would like to see happen to improve the quality of their life in the home. One person told us 'we know we can talk to staff, they are lovely and look after us well. We get asked about things we would like to do and this is my home I don't want to be anywhere else.'

Since we last visited we saw that improvements had been made to the records maintained by the service and to the information available regarding people consenting to their care.

During our visit we spoke to more than seven people who live at Westleigh. People told us positive things and their comments included "I am well looked after", "I like it here", "nothing is too much trouble for staff", "good place to live" and "staff help me with a healthy diet."

During our visit we saw that improvements had been made to how the service manages medicines and that people were given their medicines safely.

We found that improvements were needed in relation to ensuring people were able to give consent to their care and support and how records were maintained.

Comments from residents included:

'I feel safe'

'staff are kind and it feels like a nursing home'

'cleaners come every day'

'couldn't be more well cared for'

'staff are very friendly and caring'

'home is well run and well organised'

'well cared for' and 'happy with home'

'no problems staff lovely'

'given medicines okay'

Overall we found medicines were not safely handled and improvements are needed.