18 September 2013
During a routine inspection
We found that the service was in the process of introducing a new system for care records. This had resulted in some poor practice being identified within some of the records that we checked. We were assured by the manager that the records concerned would be re-typed by the end of September 2013.
We found that there was a safe system in place for ordering, storing, administering and disposing of medicines.
The records that we checked showed that the service had effective recruitment procedures in place that helped to ensure that people who were not suitable to work with vulnerable adults were not employed within the service.
There was a wide range of checks and systems in place to monitor the quality of care and support provided by the service. We saw evidence to show that this information was used to improve the quality of the care and support that people received.