Rendezvous Care Services Limited

Updated 2 June 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was undertaken by an inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave a short period notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be able to support the inspection.

Inspection activity started on 1 May 2023 and ended on 9 May 2023. We visited the service on 4 May 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We sought feedback from people and their relatives about their experience of care provided. We spoke with a relative of a person who was unable to speak with us about the care they received. We spoke with 2 members of staff including the registered manager.

We reviewed a range of records relating to the management of the service, including staff training records and support plans and risk assessments. We sought feedback about the service from health and social care professionals.

Updated 2 June 2023

About the service

Rendezvous is a domiciliary care provider. The service provides the regulated activity of personal care to people living in their own homes. At the time of the inspection the service was supporting 11 people. Not everyone who used the service received personal care.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People were protected from the risk of abuse and improper treatment and staff knew how to identify potential harm and report concerns. Risks to people's safety had been assessed, monitored, and managed.

People received support from a consistent team of staff who knew them well. People benefitted from having support from staff who had a good understanding of their individual needs. There were enough staff to ensure people did not feel rushed and people received their support on time.

People were treated with kindness and compassion and staff were friendly and respectful. People and their relatives spoke positively about staff and the care they received. People were treated with dignity and respect by a kind, caring staff. People and relatives told us they could not praise the service highly enough.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The culture of the service was positive, and people and staff were complementary of the registered manager and provider. Systems and processes were in place to monitor the quality of the service being delivered. Staff told us it was a good place to work.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 7 January 2022, and this is the first inspection. The last rating for the service under the previous provider was good (published 25 March 2019)

Why we inspected

This inspection was prompted by a review of the information we held about this service. The provider for this service changed on 7 January 2022. This was the first inspection for this newly registered service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.