We carried out a review of the data available to us about North East on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about North East, you can give feedback on this service.
North East is a supported living service registered to provide personal care for younger and older adults with learning disabilities, and/or autistic people. At the time of our inspection 17 people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support: People’s needs were assessed, and care plans were developed with the input of people and their relatives. People were protected from the risk of harm because robust safeguarding processes were in place. Risks to people’s safety were considered and people were supported to understand how they could keep themselves safe. People were supported to develop their independent living skills. People were happy with the care and support they received. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: People were supported by staff that knew them well and who were committed to providing person centred care. People were supported to lead active lifestyles of their choosing. People’s wellbeing was promoted, and their rights protected. People's communication needs were assessed, and people were supported to use various communication tools to assist in their engagement with others. People received good quality care, support and treatment because trained staff could meet their needs and wishes. People were supported to maintain good health, were supported with their medicines and had accessed healthcare services when needed.
Right Culture: Staff demonstrated their commitment to the values of the service that put people at the centre of the care and support provided. There was an open and inclusive culture where people and staff were valued, and their views sought to help drive improvements. People felt consulted and involved in the running of the service because the care team listened and responded to people's views. The management team worked together to oversee the care people received and carried out regular audits to make sure the service was safe and best practice was promoted throughout. The service worked effectively with community health and social care professionals to ensure people's needs were met.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 19 November 2021 and this was the first inspection.
Why we inspected
This was the first inspection of a newly registered service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.