Stennards Leisure Retirement Home (Frankly Beeches)

Updated 4 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection was carried out by one adult social care inspector

Service and service type: Stennards Leisure Retirement Home (Frankly Beeches) is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service two days notice because the inspection was undertaken at weekend and we had to be sure a manager was available in order to access the necessary records for inspection.

What we did:

We visited the service prior to the submission date of the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The provider had prepared the report in time for submission to the commission. We reviewed other information that we held about the service such as notifications. These are events that happen in the service that the provider is required to tell us about.

During the inspection we spoke with eight people and six relatives. We looked around the premises and observed staff interacting with people. We also spoke with the registered manager, the cook and five other members of staff.

We looked at records relating to the management of the service. We did this to ensure the management team had oversight of the service and they could respond to any concerns highlighted or lead Stennards Leisure Retirement Home (Frankly Beeches) in ongoing improvements. We also looked at staffing levels, recruitment procedures and the environment. We checked care records of three people who lived at the home and documents related to the safety of people who lived at Stennards Leisure Retirement Home (Frankly Beeches).

Updated 4 April 2019

About the service: We carried out an unannounced comprehensive inspection of Stennards Leisure Retirement Home (Frankly Beeches) on 3 March 2019. Stennards Leisure Retirement Home (Frankly Beeches) is a ‘care home’ that provides care for a maximum of 18 older people. At the time of the inspection 17 people were using the service. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

People’s experience of using this service:

¿The management and staff at Stennards Leisure Retirement Home (Frankly Beeches) were highly committed to ensuring people lived fulfilling lives and were protected from social isolation. The whole focus of people's care was individualised and focused on promoting independence as well as their physical and mental well-being. They felt consulted and listened to about how their care would be delivered. People were empowered to make their own choices and decisions based on their individual ability and understanding. Staff were highly motivated with a 'can do' approach which meant they were able to achieve very positive outcomes for people.

¿The management team and staff knew people well and understood their likes and preferences and health needs. Staff were caring and spent time chatting with people as they moved around the service. Relatives told us they were welcome at any time and any concerns were taken seriously and responded to. Records showed the registered manager arranged to meet with people, and their relatives, privately to discuss any worries they might have.

¿People, relatives and staff gave us extremely positive feedback about the quality of people's care. Their comments were consistently positive and included, “An amazing place for [Relatives name]. They have come on leaps and bounds being here” and “There is always something going on and [relatives name] just loves getting involved. They [staff] really encourage it. Always a great atmosphere. Never a dull moment.”

¿People told us they felt safe. A relative told us, “It’s made such a difference to us just knowing [relative] is safe and well cared for here.” Staff demonstrated a good awareness of each person's safety and how to minimise risks for them. The environment was safe and people had access to appropriate mobility and moving and handling equipment needed. There was enough staff on duty at the right time to enable people to receive care in a timely way.

¿People were supported by staff who had the skills and knowledge to meet their needs. Staff understood and felt confident in their role. One said, “It’s a great staff team here. That’s why I came back. We are very well supported.”

¿People's health was well managed and staff had positive links with professionals which promoted wellbeing for them.

¿The registered manager used the same safe recruitment procedures we found at our last inspection.

¿Quality monitoring systems included audits, observation of staff practice and regular checks of the environment with examples of continuous improvements made in response to findings. People, their relatives and staff told us the registered provider was approachable, organised, listened and responded to them and acted on feedback.

More information is in Detailed Findings below

Rating at last inspection: The service was rated Good (report published 21 October 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection. At our last inspection we rated the service Good. At this inspection we found the service had improved to outstanding under the responsive domain. The overall rating for this service is Good.

Follow up: We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.