Stennards Leisure Retirement Home (KN)

Updated 25 June 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 11 June 2021 and was announced.

Updated 25 June 2021

This unannounced comprehensive inspection took place on the 07 August 2018. Stennards Leisure Retirement Home (Kings Norton) is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided and both were looked at during this inspection. Stennards Leisure Retirement Home (KN) can accommodate up to 25 people. At the time of our inspection 21 people were using the service. Some people living at the home were living with Dementia.

At our last inspection on 21 July 2015 we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Why the service is rated good.

There was a registered manager in post at the time of this inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to receive care that made them feel safe. People were cared for by staff who were trained in recognising and understanding how to report potential abuse. Risk assessments had been completed to show how people should be supported with everyday risks. Recruitment checks had been carried out to ensure staff were suitable to work in a care setting with vulnerable people. At the time of our inspection there were sufficient staff to respond promptly to people's needs. Medicines were stored securely and records showed that staff received training and competency assessments before they were permitted to administer medicines.

People continued to receive effective support from staff with a sufficient level of skills and knowledge to meet their specific needs. People were supported with their dietary needs and staff enabled people to access external healthcare services to promote their well-being. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the records and systems in the service required some further improvement.

People received a caring service by staff who knew them well. The staff team continued to be caring and were committed to meeting people's needs with kindness and respect. People were supported to make their own choices about their daily lives. Staff interacted with people in a warm and kind way, respected people's privacy and dignity and promoted their independence.

People continued to receive a service that was responsive to their diverse and individual needs. Care plans were personalised and contained details about people's preferences and their routines. People were supported to access activities to support their interests and well-being, including links with and trips out to the local community. Processes were in place to ensure complaints were responded to and resolved where possible.

People and staff were positive about the leadership skills of the registered manager. The service continued to be well-led, including making detailed checks and monitoring of the quality of the service. Audits and quality checks were undertaken on a regular basis and any issues or concerns addressed with appropriate actions. The registered manager led by example and encouraged an open and honest culture within their staff team. People were supported to express their views and they were listened to and acted upon. The registered manager and their staff team worked together with other organisations to ensure people's wellbeing.

Further information is in the detailed findings below.