Archived: Coldwell Villa

Updated 2 November 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This comprehensive inspection was carried out by one inspector on the 3 October 2018 and was unannounced.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We spoke with the one person using the service. We also spoke with the registered manager, one member of support staff and one relative.

We reviewed the care records for the one person using the service and records relating to the management of the service.

Updated 2 November 2018

This unannounced inspection took place on the 3 October 2018.

Coldwell Villa provides care and support for up to five people with either a learning disability and or autistic spectrum disorders. At the time of our inspection only one person was using the service.

At the last inspection the service was rated Good. At this inspection we found the service remained Good.

There was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager also had oversight of another six residential care homes and supported living services run by the provider. They told us of plans in progress to close Coldwell Villa. We saw that in the planning of this transition the priority was to ensure people moving on to alternative placements were involved in this process as much as they were able to with additional advocacy support.

Systems were in place to ensure the person remained safe whilst promoting their independence. Risks to the person had been adequately planned for and measures were in place to reduce these risks.

Staff had the knowledge, skills and training to meet people’s needs and keep them safe. Staff understood their responsibilities in relation to reporting accidents and incidents. Staff were provided with training in how to recognise abuse and report issues of concern appropriately.

The person using the service received appropriate support to maintain healthy nutrition and hydration.

The service was meeting the requirements of the Deprivation of Liberty Safeguards (DoLs). The person using the service was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

The person was treated with kindness and respect by staff who knew them well. They were enabled to remain as independent as possible.

There was a system in place to receive and manage complaints. People were made aware of how to express their views, opinions and how to complain.

The person using the service was provided with personalised care and was supported to engage in meaningful activity. There were regular opportunities for social inclusion with supported access to the community and annual holidays.

Regular ongoing health checks were in place with access to specialists for advice and support to support people’s health and wellbeing.

There were systems in place to monitor the quality and safety of the service. This included systems to ensure that people continued to receive care that met their needs, protected their rights and ensured their wellbeing. This included annual reviews of the person’s care requirements.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.” Registering the Right Support CQC policy