SENSE - 37 Redgate Court

Updated 20 January 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 6 January 2022 and was announced. We gave the service 24 hours notice of the inspection.

Updated 20 January 2022

SENSE- 37 Redgate Court provides accommodation and personal care for up to six people with a learning disability who also have difficulties with hearing and seeing. The provider is not registered to provide nursing care at the service. The service is a domestic-style dwelling and is situated in a residential suburb of the city of Peterborough. At the time of our inspection there were six people living at the service.

This comprehensive inspection took place on 17 October 2017 and was unannounced. At the last inspection on 20 October 2015 the service was rated as ‘Good’. At this inspection we found overall the service remained ‘Good’.

A registered manager was in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Potential risks to people continued to be assessed and minimised. Staff understood their responsibility to protect people from avoidable harm. There were enough staff on duty to meet people's needs and staff recruitment ensured that only staff suitable to work at this service were employed. Medicines continue to be managed safely and people receive their medicines as prescribed.

Staff continued to receive an induction programme, training and support to ensure they are able to do their job well. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People's nutritional needs were met and people were supported to have enough to eat and drink. There continued to be a range of healthcare professionals that visit the service to support the people to maintain good health.

Staff showed they genuinely cared about the people they were looking after. Staff treated people with kindness. They respected people's privacy and dignity and encouraged people to be as independent as they could be.

Care plans were person centred and gave staff guidance on the care each person needed. A wide range of activities were provided and people were encouraged to follow their own interests. People knew who to speak to if they were not happy with the service and were confident their complaints would be addressed.

There was a registered manager in post who was approachable, supportive and provided good leadership. People, staff and visitors to the service were encouraged to put forward their views about the service being provided. The quality of the care was monitored by a range of audits that were carried out regularly.

Further information is in the detailed findings below.