Archived: Network Live in Care Ltd

Network Live in Care Ltd is a live-in care service providing personal care to people in their own homes. At the time of our inspection there were 19 people using the service.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they felt safe using the service. People were cared for by staff who knew how to keep them safe and protect them from avoidable harm. Comments included, “They are absolutely wonderful. I couldn’t wish for anybody better, I feel safe.” There were enough staff available to meet people's needs. People and their relatives told us they agreed the length of live in periods with the provider. People were supported to take their medicines safely. Incidents and accidents were reported, investigated and actions taken to prevent recurrence.

People's needs were assessed, and care plans were in place. People were cared for by staff who had been trained to carry out their roles and who were knowledgeable about the support people needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they were cared for by kind and compassionate staff. Staff understood the need to respect people's privacy and dignity. Comments from people included, “They [staff] are very caring, kind and considerate. We are very pleased with the service. We had been concerned about having a live-in carer, but it was the right decision.”

Staff were knowledgeable about people's support needs as well as people's preferences for how they were cared for. Comments from people included, “I have a care plan and they [staff] meet my needs.” There was a complaints procedure in place and people knew how to complain if they needed to.

There were robust quality assurance processes in place with oversight at provider level. Staff spoke highly of the registered manager and the management team and said the provider was a good company to work for. Staff comments included, “For me, it was most important that the information the manager gave me before I started at the person’s house, was accurate and the communication was very good. When I arrived at the placement, it was exactly as I was told” and, “They [management team] treat me well, I feel respected.”

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 23 November 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.