Archived: Nightowls Care LLP - 8 Ley Field

Comments from the people we contacted by telephone included, 'The care we have is very, very good, excellent in fact.' Another person said, 'They are absolutely brilliant, they always go the extra mile.'

We found that if a person had the capacity to make decisions, they were involved in the planning and delivery of their care. If not, a family member was involved in making decisions on their relative's behalf.

People were cared for, or supported by, suitably qualified, skilled and experienced staff. A relative of a person who used the service told us, 'They provide a very good standard of service indeed, [Relative] is very pleased with them.'

The provider had appropriate arrangements in place to manage medicines.

People we spoke with told us that they felt listened to and were happy with the quality of service provided. One person told us, 'We have nothing to complain about at all.' Another person said, 'I cannot complain, if I needed to I know they would sort it straight away.'

The service inducted and trained its staff to ensure that people were supported by competent care workers.

The service used appropriate methods to obtain the views of people using the service and responded to requests for change in a timely and appropriate manner.