The Risings Residential Home for the Elderly

Updated 1 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

This service is a residential care home providing personal care for up to 17 people. It provides a service for older adults.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced.

What we did:

Before inspection:

We reviewed information the provider had sent us in the Provider Information Return (PIR). This is information we require providers to send us at least once annually to give us some key information; what the service does well and improvements they plan to make. We checked information we held about the service including information received from the local authority’s commissioning team. We also looked at notifications sent to us by the provider. Statutory notifications are information the provider is legally required to send us about significant events that happen within the service.

During the inspection:

We looked at policies and procedures relating to the delivery of care and other documents regarding the administration and management of the home and staff. This included three people’s individual care records, a sample of three people’s medication administration records (MARs) and three staff personnel files. We also looked at files for staff training.

We spoke with three visiting professionals. We walked around the home and looked in communal areas, bathrooms, the laundry and several people’s bedrooms. We observed how staff interacted and supported people throughout the two days of our visit. We spoke with seven relatives and three people to ask about their experiences of living at the home. We also spoke with the registered manager, the company secretary, the deputy manager, two care staff and the activities co-ordinator.

Updated 1 May 2019

About the service: The Risings Residential Home for the Elderly is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. At the time of the inspection 15 people were living at the service.

People’s experience of using this service:

People received an exceptional level of care from highly trained staff. People were treated with the utmost respect and dignity.

People, relatives, visitors and professionals were overwhelmingly complimentary around the management, staff and excellent service provided at The Risings.

The service provided an outstanding level of person-centred care. People and their families were fully involved in all aspects of care delivery.

Very close links had been forged with local healthcare professionals and the local community and they were fully involved in the service and people’s wellbeing.

There was an exceptional level of group and individual activities both inside and outside the home. A great deal of thought, effort and resource had been placed onto enriching the lives of people.

The provider was very responsive to people’s health and wellbeing needs. People’s needs were attended to quickly.

People who chose to spend their last days at the service received extremely caring and responsive end of life care.

There was an excellent work place culture and staff were very happy in their role and were extremely complimentary around the management team.

People were protected from the risk of harm through comprehensive risk management plans and effective monitoring and actions.

The home was extremely clean and tidy, whilst maintaining a very homely feel. People were actively encouraged to make The Risings their home from home.

People and those important to them were supported to be fully involved in the planning and delivery their own of care.

The management team were highly skilled, experienced and knowledgeable around people’s healthcare and wellbeing.

Rating at last inspection: The service was rated good; report published14 July 2016.

Why we inspected: This was a planned inspection based on the rating of the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk