About the service Maita Care Services provides personal care and support to people living in their own homes, including older people and younger adults with autism. The service was supporting 4 people at the time of our inspection.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right support
Staff supported people to have the maximum possible choice and control over their lives. Staff focused on people’s strengths and promoted what they could do. Staff supported people to achieve their aspirations and goals.
Right Care
The service had enough appropriately skilled staff to meet people’s needs and keep them safe. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. People’s care and support plans reflected their range of needs and promoted their wellbeing.
People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs. People who had individual ways of communicating could interact comfortably with staff because staff had the necessary skills to understand them.
Right culture
People received consistent care from staff who knew them well. Staff attended relevant training which enabled them to understand people’s individual needs. Staff understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have.
People and those important to them were involved in planning their care. Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 2 January 2022 and this is the first inspection. Although registered in January 2022, the service did not begin providing care to people until May 2022.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.