Blakesley House Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were not always supported to access community services and services which supported diverse needs, such as places of worship and community groups. However, people were happy at the service and felt they received personalised care. There were processes for listening to and involving people, as well as providing information. However, these needed to improve to make sure everyone had the information they needed and felt they had opportunities to share their views.

This service scored 64 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received personalised care which met their needs. A relative explained how the person's health and wellbeing had improved since they moved to the home.

Staff knew people they were caring for and were able to tell us about their needs and how to care for them.

We saw staff being attentive and supporting people.

People told us they were not supported to access activities and social events outside of the home. People told us they were supported to access a range of external healthcare services.

Staff told us they did not have links with local communities and religious groups did not often visit the service.

The local authority found the provider made links with local healthcare professionals.

Whilst the staff were proactive in seeking support from doctors when needed, there were no processes for enabling community involvement or accessing social and leisure activities outside of the home. For example, there were no links with local churches, schools and no volunteers visiting the service. This meant that people's social, leisure and religious needs were not always being met.

People told us they did not always have information about their care plans, choices within the service or planned events.

The manager told us they discussed people's care with their representatives.

There was some information about menus and activities on display, but this was not always accurate. People were not informed about changed to advertised plans. There was signage around the home to help people orientate themselves.

People told us they could speak with the manager who was approachable.

The manager told us they had organised meetings for some people. Some people confirmed this.

Whilst there had been some recorded meetings and there was evidence some people had completed surveys about their experience. These were limited and there was no process to ensure the provider obtained regular feedback from everyone. There was no recorded analysis of feedback or evidence of changes to the service as a result of this.

People's access within the service had been restricted because the lift was broken.

Staff told us they supported people to access external healthcare services.

External partners worked with staff to help meet people's healthcare needs.

The provider had not explored ways to help people access non-healthcare related services on a regular basis. For example, places of worship.

People did not always have access to culturally appropriate food. Food was not always stored in a way which was consistent with respecting dietary restrictions. For example, storing meat alongside food for vegetarians. People did not feel in control of planning their care as they did not know about care plans and had not been involved in reviews. People using the service and their visitors told us they did not feel discriminated against and felt they were treated equally and well.

The provider employed staff from different countries, religions, cultures and backgrounds. The staff told us this helped them to communicate with and meet the needs of people from similar backgrounds.

The provider had not promoted and discussed their procedures about equality and diversity with staff to help ensure they had a good understanding and actively sought ways to eliminate barriers in meeting people's needs.

People were not receiving end of life care at the time of our inspection.

We did not discuss future planning and end of life care with staff. There were no concerns raised or indication of concerns in this area.

Care plans included information about people's wishes and specific choices around being cared for at the end of their lives, in death and funeral arrangements.