Aspen Lodge Care Home

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

This assessment took place between 7 February and 5 March 2024. We looked at the following quality statements as part of the assessment, Safe and effective staffing, Treating people as individuals, Safe environments, Supporting people to manage risk, Governance management and sustainability and Safeguarding. Aspen Lodge Care Home is a care home that provides accommodation and personal care for up to 20 people. The service specialises in providing care for older adults. During this assessment we looked at parts of 2 key questions, safe and well led. We identified breaches in regulations of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The overall rating for this service combines scoring from the key questions we looked at during this assessment and key question scores in line with findings from our last inspection, where the service was rated good. The provider did not have effective governance systems in place to monitor and improve the quality of care and safety of the service. Auditing and quality assurance processes did not always identify issues or where improvements were needed. The provider did not have safe or robust processes in place to reduce risks related to the care home environment or risks related to people’s care. There were significant shortfalls in the number of staff who had received up to date training in key areas, such as safeguarding. The provider ensured staffing levels were in line with people’s assessed needs, which meant that people were attended to in good time when they required support. The provider did not have effective systems in place to identify, record and report safeguarding concerns to relevant authorities. The provider did not always ensure their processes were fully in line with The Mental Capacity Act 2005 when people lacked capacity to make decisions about their care. People were treated as individuals by staff, who knew their preferences and needs.

People's experience of this service

People were happy with the care they received and told us that staff were attentive and caring. They told us they were treated as individuals and were supported to carry out their daily routines as they wished. People told us they felt safe living at the home and there were appropriate numbers of staff in place to meet their needs. People did not raise any concerns about the service’s environment and felt that management staff were friendly and approachable.