We carried out a review of the data available to us about New Venture Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about New Venture Care Ltd, you can give feedback on this service.
New Venture Care Ltd is a domiciliary care service providing personal care and support for people in their own homes. The service provides support to older people and younger adults with a range of needs including dementia, physical disabilities and sensory impairments and people who need end of life care. At the time of the inspection, there were 21 people using the service.
People’s experience of using this service and what we found
People received kind and compassionate care. People’s independence was promoted by staff. People were treated with respect and dignity and supported to make decisions about their care. One person said, “The staff are great. They are the best of the lot. They couldn’t be more helpful. These are marvellous.”
People were protected from avoidable harm and abuse. Safeguarding policies and procedures were in place and consistently followed. Staff had recognised signs of abuse and had recorded and reported their concerns.
People told us they were happy with the care they received, and staff helped them to feel safe. Risk assessments and care plans guided staff in how to provide care safely and in the way the person preferred. There were enough suitable staff employed to cover all the care visits. People said they received their calls on time and for the duration they expected. Staff supported people to have their prescribed medicines safely.
People were supported to ensure their healthcare needs were met. People were encouraged to live healthy lives and received food of their choice. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received care that was tailored to meet their needs, preferences and choices. Care plans were detailed and guided staff about people's needs and how to meet them. People’s concerns and complaints were listened to and used to improve the service they received. Staff had training and experience to provide end of life support when people needed it.
The registered manager and deputy manager were well regarded. There were effective quality assurance systems in place that were used to drive service improvements. People, their relatives and staff were asked for their feedback.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 29 November 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.