We carried out a review of the data available to us about The Care Workshop Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Care Workshop Limited, you can give feedback on this service.
The Care Workshop Limited is a domiciliary care service providing a regulated activity of personal care to people in their own homes. The service provides support to people living with conditions including dementia, adults with a learning disability and older adults.
Not everyone who used the service received a regulated activity. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, there were 17 people receiving a regulated activity from the service.
People’s experience of using this service and what we found
People received their medicines as prescribed. We found people’s care plans relating to ‘as and when’ medicines such as pain relief, did not always guide staff appropriately. We have made a recommendation about people’s ‘as and when required’ medicines.
Staff had some knowledge around the Mental Capacity Act and told us they always asked for consent from people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
Staff provided people with good quality, person-centred care and people were protected from avoidable harm. The provider had an effective safeguarding procedure in place to manage safeguarding concerns promptly.
Staff were kind and caring. People and their relatives were happy with the care they received. One person said, “The staff have all been very helpful, very kind and nothing is too much trouble.”
Staff were aware of risks to people’s safety and wellbeing and how to manage them. Staff told us they felt supported in their role and received regular supervision, training and an induction when they started. There were sufficient staff to ensure people received punctual care which was not rushed.
Staff promoted people's choices and treated people with respect. Care plans guided staff to deliver effective care as they were detailed and personalised.
People and their relatives were asked for their views and knew how to raise a complaint if they needed to do so. Overall, the governance systems in place were effective and supported the staff to provide effective care.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 1 December 2021 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.