Updated 28 July 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection was undertaken by an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Hazell Court is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Hazell Court is a care home with nursing care on the rehabilitation unit and without nursing care on the long-term unit. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with 11 people who used the service and 4 relatives. We also observed staff interactions with people, for example during the lunch time medicines administration. We spoke with 8 staff members, including the registered manager, senior care, nursing, activities and domestic staff.
We reviewed the care records of 5 people who used the service, including their care plans, risk assessments and medicines records. We also reviewed 3 staff recruitment files, training records, and records relating to health and safety and governance, including safety checks of the environment and equipment and audits.
Following our inspection visit we received electronic feedback from 3 people’s relatives and 17 staff members, including the administrator, care coordinator, care, senior care, nursing and domestic staff. We spoke with 1 relative on the telephone.