We carried out a review of the data available to us about Walfinch Southampton on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Walfinch Southampton, you can give feedback on this service.
The service was a domiciliary care agency which provides personal care services to people living in their own home. There were 13 people using the service at the time of the inspection.
People’s experience of using this service and what we found
People told us they were happy with the quality of care they received. They said they received a consistent service from regular staff members and that care was delivered in line with their needs. There were systems in place to protect people from risks related to the delivery of care and from suffering abuse. The provider ensured staff were proactive in reporting concerns around people’s welfare and thorough investigations took place when incidents occurred to promote learning. Staff received appropriate training and support relevant to their role.
People’s needs were fully assessed before their care commenced and the provider ensured they worked with stakeholders to promote consistent care with good outcomes for people. People’s healthcare, nutritional and hydration needs were identified in their care plans with clear instructions for staff to follow. There were appropriate processes in place to gain people’s consent to care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us staff were caring and provided them with welcome companionship. Staff were respectful of people’s home environment and promoted people's privacy, dignity and confidentiality. People were supported to maintain their independence through encouragement in undertaking tasks they were able to do for themselves. Staff enabled people to make choices about their daily living.
The provider was responsive to people’s needs by arranging care flexibly and efficiently to avoid delays in accessing care services. Care plans were developed with people’s consultation and reviewed on a regular basis. There were policies in place to handle complaints and concerns appropriately.
People told us the management staff were approachable and professional. They said the provider was proactive in promoting good communication and they were given opportunities to provide feedback about their care. The registered manager had effective systems in place to assess, monitor and improve the quality of care.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 1 December 2021 and this is the first inspection.
Why we inspected
This service had not previously been inspected and we wanted to check that people were receiving safe care and support.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.