Updated 16 February 2024
Norton Street is a care home which provides personal care and accommodation to a maximum of 31 people. 4 people living at the service at the time of our assessment were in receipt of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The assessment of Norton Street took place from 27 February to 28 March 2024. This assessment was prompted due to concerns received about leadership and management. A decision was made to complete an onsite assessment and examine those risks. We looked at 15 quality statements covering safeguarding; involving people to manage risk; safe and effective staffing; safe environments; infection prevention and control; medicines optimisation; assessing needs; delivering evidence-based care and treatment; independence, choice and control; equity in experiences and outcomes; governance, management and sustainability; capable, compassionate and inclusive leaders; freedom to speak up; and learning, improvement and innovation. At this assessment we identified two breaches of regulation in relation to premises and equipment and good governance. In respect of buildings and premises we found issues related to poor buildings maintenance, including sub-standard interior décor, and a lack of accessible bathing facilities. Systems and processes to ensure good governance were not operated effectively. We found significant shortfalls in audit, quality assurance and questioning of practice.