Archived: Longford

Is the service safe?

Both the people who lived in the home and their relatives were pleased with the care provided and felt their views were respected and listened to. The staff worked in a safe and hygienic way and used appropriate protective clothing. There were enough staff to meet the needs of the people living in the home and a member of the management team was available on call in case of emergencies. One person said: "It's safe here. No problems at all."

Staff personnel records contained all of the information required by the Health and Social Care Act. This meant the provider could demonstrate staff employed to work at the home were suitable and had the skills and experience needed to support the people living in the home.

The registered manager and the staff we spoke with understood the importance of safeguarding vulnerable adults. Staff could identify potential abuse and knew how to report any incidents of abuse.

Is the service effective?

People told us that they were happy with the care they received and their care records were up to date and signed by them where appropriate. One relative said: "They consult me on everything.' Another relative said: "I love the staff and the atmosphere. It's a lovely home."

Care records confirmed people's preferences and needs had been recorded and care and support had been provided in accordance with people's wishes. One relative said: "They offer her the opportunity to decide on things that affect her care."

We heard from staff information was shared effectively. Several ways of sharing information were used included staff meetings, handovers, the handover book, daily records, and monthly reviews.

Is the service caring?

People were supported by kind and attentive staff. We saw care workers showed patience and encouragement when supporting people. One relative said: "They have time for the residents. They are so gentle with them." One person who lived in the home said: "They are so obliging."

Is the service responsive?

People's needs had been assessed before they were admitted to the home. Their needs for support and treatment were carefully described so care workers knew exactly what tasks to undertake. Changes in people's care needs were reported to the senior carer and they briefed care staff.

One relative we spoke with said: "She is treated in the way we would expect her to be treated." Another person said: 'If I have any queries it's resolved as soon as I ask.' A person who lived in the home said: "I would recommend it."

Is the service well-led?

Staff had a good understanding of the culture of the home and quality assurance processes were in place. We saw the results of customer satisfaction surveys completed in October 2013 and we spoke with relatives who had contributed to these. A meeting for people who lived in the home was held every month to seek suggestions for any improvements required.

Staff told us they were clear about their roles and responsibilities and were well supported. One said: "We have everything at our disposal to make sure we run correctly." A relative described the registered manager as: 'Amenable, friendly and approachable.'