Background to this inspection
Updated
27 August 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was undertaken by two inspectors.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the registered manager 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection. Inspection activity started on 19 July 2022 and ended on 22 July 2022. We visited the provider’s office on 20 July 2022.
What we did before the inspection
We reviewed the information we had received about the service since registration. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We gathered feedback from a commissioner and a social worker who work with the service. We used all of this information to plan our inspection.
During the inspection
We spoke via the telephone to one child’s parent to gather their feedback about the care and support provided. We spoke with one support worker, the registered manager, the business development manager and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We reviewed one child’s care records, some policies and procedures and a range of records relating to the management of the service. We reviewed the recruitment records of two staff to check they had been recruited safely.
Updated
27 August 2022
About the service
Global Caring Coventry is a domiciliary care agency which is registered to provide personal care and support to people in their own homes including people living in supported living settings. The service is registered to provide support to children, adults under the age of 65 years, adults over 65 years, people living with dementia, people with learning disabilities, mental health conditions, physical disabilities and sensory impairments.
At the time of this inspection, one child was using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service
Lessons had been learned since our inspection of the service under the previous provider in May 2021. Whilst the overall quality and safety of the service had improved some aspects of the service needed to be strengthened. This was to ensure managerial oversight of the service provided was always effective. For example, some completed quality checks had not identified the shortfalls we found.
Risks had been assessed and feedback gathered demonstrated safe care was provided. Staff completed safeguarding training and knew how to manage and mitigate risks. We have made a recommendation about the amount of information contained within risk management plans to ensure the information staff needed to provide safe care was available to them. The registered manager understood their responsibilities to protect both children and adults and keep them safe.
Staff had been recruited safely. They received an induction when they started work at the service followed by a programme of ongoing training. The registered manager checked staff were competent in their roles and worked in line with the provider’s expectations.
The service was not supporting anyone to take their medicines. Staff followed safe infection prevention practice and personal protective equipment (PPE) was available for them to use to control and prevent the spread of infection.
A staff member knew what the child liked to eat, and drink and their parent was happy with support provided to their child to maintain a healthy balanced diet. The parent confirmed they felt listened to because they had been involved in planning and reviewing the child’s care in line with their needs and preferences.
Staff were caring. They enjoyed their jobs and felt valued. They understood the importance of treating people with respect and gave examples of how they maintained the child’s dignity and promoted their independence. Whilst care plans helped staff provide responsive care, we have made a recommendation about the information contained within some care plans to ensure the information staff need is available to them.
The parent knew how to complain and spoke positively about the leadership and management of the service. The registered manager understood their responsibility to be open and honest when things went wrong. They welcomed our inspection feedback and demonstrated commitment to ensuring good outcomes were achieved.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 03 December 2021 and this is the first inspection. The last rating for the service under the previous provider was inadequate, published on 14 September 2021.
Why we inspected
This was a planned inspection of this newly registered service prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information, we may inspect sooner.