Park House

Updated 24 March 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Park House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority, professionals who work with the service and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We met all five people using the service and spoke with two people about their experience of the care provided. We spoke with two members of staff including the registered manager and a senior support worker. We also observed a team meeting, attended by the registered manager, senior support worker and four support workers.

We reviewed a range of records. This included two people’s care records and medicines records. We looked at one staff file in relation to recruitment. A variety of records relating to the management of the service, including audits were reviewed.

After the inspection

We continued to seek clarification from the registered manager to validate evidence found. We looked at training data.

Updated 24 March 2020

About the service

Park House is a residential care home providing personal care for up to five people living with enduring mental health conditions in one residential type house. There were five people living in the service at the time of our inspection.

People’s experience of using this service and what we found

There were some areas of the service being redecorated and environmental audits identified where improvements were needed. However, it had been identified there were issues with the wooden window frames, this had not yet been addressed. Some of the window frames were rotting and allowed draughts into people’s bedrooms.

Risks to people were assessed and mitigated to reduce the risks of abuse and avoidable harm. Staff were available to provide people with support when required. Recruitment of staff was done safely. People received their medicines as prescribed and ongoing checks on medicines management reduced risks. Infection control processes reduced the risks of cross infection. We identified some issues with the cleanliness of showers in people’s en suite facilities, this was addressed by the registered manager. Systems were in place to learn lessons from incidents and these were used to reduce future risks.

Staff received training and support to meet people’s needs effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s needs relating to their health and diet were assessed and met.

People received support from staff who treated them with respect and kindness. People’s rights to privacy, dignity and independence were being met.

People’s needs were assessed, planned for and staff received guidance on how these needs were met. People were involved in their care planning and their preferences were respected, this included their end of life decisions. People were supported to access social activities which interested them. There was a complaints procedure in place and concerns and complaints were addressed.

The service had governance systems which assessed and monitored the service people received. The service had an open and empowering culture and staff and people using the service were consulted about the service provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 30 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.