The Care Quality Commission
  • Care Home
  • Care home

Archived: Favor House

Overall: Good read more about inspection ratings

38 Walter Nash Road, Kidderminster, Worcestershire, DY11 7BT (01562) 637435

Provided and run by:
Mr & Mrs T Burgess

Important: The provider of this service changed. See new profile

All Inspections

19 September 2017

During a routine inspection

This inspection took place on 19 September 2017 and was unannounced.

Favor House provides accommodation and personal care for up to seven people who have a learning disability or autistic spectrum disorder. At the time of our inspection six people were living there.

There was a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the

service is run.

At our last inspection, In October 2015 the service was rated Good. At this inspection we found the service remained Good.

People continued to receive care in ways which helped them to remain as safe as possible. Staff understood risks to people’s safety and supported people to receive their prescribed medicines safely. There was enough staff to provide support to people to meet their needs.

Staff received regular training, which gave them the skills to care for the people they supported. People were assisted to stay healthy by being assisted to access health professionals as they required.

People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People enjoyed spending time with the staff that cared for them and were treated with dignity and respect. People were encouraged to maintain their own personal interests and take part in activities.

People's care was planned in ways which reflected their preferences and wishes. Relatives’ and health and social care professionals’ views and suggestions were taken into account when people’s care was planned. People knew how to complain. However no complaints had been made since our previous inspection.

People living at the home and their relatives were encouraged to give feedback on the service provided. The registered manager and provider regularly checked the quality of the care people received. Where actions were identified these were undertaken to improve people’s care further.

9 October 2015

During a routine inspection

This inspection took place on 9 October 2015 and was unannounced.

Favor House provides accommodation and personal care for up to seven people who have a learning disability or autistic spectrum disorder. At the time of our inspection six people were living there.

There was a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People we spoke with were positive about the care and support provided at the home for their family member. Throughout our inspection we saw good interactions take place between people. We saw people who lived at the home and staff members got on well together and shared regular household duties. We witnessed numerous occasions where people were laughing and joking with each other in a friendly way.

People were aware of their rights and were able to tell us who they would speak to if they were unhappy or felt at risk at the home. People were fully aware of their right to complain or raise concerns about the care provided at the home. Staff we spoke with were able to demonstrate an awareness of potential abuse and were able to tell us about the action they would take in the event of an abusive situation.

We found people were able to access medical professionals as required to meet their healthcare needs. People received their medicines as prescribed although systems to monitor and audit medicine records were in need of improvement. People were involved in their own care provision.

Sufficient staff were available to meet people’s needs. Staff received regular training and support to make sure they had suitable knowledge to care and support people. People’s consent was obtained before care and support was provided. Staff had an awareness of the principals of the law regarding consent and people’s capacity to make informed decisions. Staff treated people with respect and knew how they were able to maintain people’s privacy and dignity.

People felt the registered manager was approachable and encouraged them to be involved in the home. Throughout the inspection we saw people respond well to the registered manager. Staff told us they were supported by the registered manager. People were supported by a stable staff team who had remained the same for many years.

9 July 2013

During a routine inspection

We inspected Favor House and spoke with four of the people who lived at the home. We spoke with the member of staff on duty and the registered manager. We spent some time in a communal area and observed the interaction between staff and people who used the service.

We looked at the care records for two people and other supporting documents for the service. Consent had been obtained from people before care and treatment had been provided. Alternative arrangements had been made to support people who were unable to consent to their treatment or support. Staff told us they: 'Always ask people if they are happy with me giving care before I give it'. 'We have got to know people very well here so we know if they are not happy with anything'.

People's needs had been assessed and care and treatment was planned and delivered in line with their individual care plan. Staff told us they were aware of each person's needs and how to give care and support to meet those needs.

We saw that staff were kind and caring in their approach to people who lived in the home. There were sufficient numbers of staff provided to ensure people received the support they needed.

A complaints procedure had been made available to people and their relatives should they wish to make a complaint. These had also been produced in pictorial format to help people who lived at the home understand how they could make a complaint if they needed to.

20 December 2012

During a routine inspection

We found that people were supported to make everyday decisions by staff at the home. People's views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

People's needs had been assessed and care and treatment was planned and delivered in line with their individual care plan.

We found that people who used the service were protected from the risk of abuse. We saw that staff had a kind and caring approach towards people they supported.

People were cared for by staff that were suitably trained, supervised and supported to give care to an appropriate standard.

We found that the provider had systems in place to regularly assess and monitor the quality of service that people received.

25 November 2011

During an inspection looking at part of the service

We carried out this review to check on the care and welfare of people using this service.

When we visited the home we met people who lived there, the staff on duty and also a visiting relative.

We pathway tracked the care of two people and looked at how their care was provided and managed.

We saw that staff at Favor House looked after people well and wrote down what help everyone needed. Staff said they were trained to help them understand how to meet people's needs and give the support they needed. We saw information that showed people were involved in decisions about their care.

We saw that staff interacted with people who use the service in a friendly, courteous and respectful manner. Staff demonstrated they were aware of people's care and support needs. People who lived at the home told us about their regular visits to their family and about their plans for the Christmas festivities.

We saw that people were very relaxed and at ease with staff and within their home environment. The atmosphere was calm and very homely.

The home was clean, tidy and well cared for, with ongoing maintenance work planned for the New Year.

We saw that plenty of fresh fruit and vegetables were made available for people who live at Favor House.

We found that people received effective, safe and appropriate care, treatment and support that met their needs.