We carried out a review of the data available to us about Faith Health Care Agency Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Faith Health Care Agency Ltd, you can give feedback on this service.
Faith Health Care Agency Ltd is a domiciliary care agency providing support to people in their own homes. At the time of our inspection there were 10 people receiving support. Most were under 18 years old but they were also supporting some people who were transitioning to adult services. Everyone receiving support at the time of our inspection had a learning disability and/or autism. However, the agency was able to support people with a wide range of needs and ages should that be required.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support:
Staff focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. People were supported by staff to pursue their interests.
Staff supported people to achieve their aspirations and goals. Staff liaised with health and social care professionals and teaching staff, so there was a shared approach towards skills development and everyone was working together to support people to achieve their goals. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff worked with people and their families to ensure they felt fully involved and informed in the care planning process. There were regular reviews and there was a flexible approach towards service delivery to ensure it continued to meet people’s needs.
Right Care:
People received kind and compassionate care. People were allocated a care worker to work with them. This enabled consistency in care provision and the development of relationships. Care workers understood and responded to people’s individual needs. Staff protected and respected people’s privacy and dignity. The service had enough appropriately skilled staff to meet people’s needs and keep them safe. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs. Care workers liaised with people’s teaching staff to gather further information about communication aids used in the teaching environment so this could be continued in people’s homes and support people to develop their communication skills. People’s care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.
Right Culture:
People received good quality care, support and treatment because trained staff could meet their needs and wishes. There was continuous staff development to ensure they had up to date knowledge and skills to meet people’s needs. There were regular meetings with other professionals involved in people’s care to ensure care workers were updated on current practice and what was working well for the people they supported. Staff placed people’s wishes, needs and rights at the heart of everything they did. Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate. The management team were approachable and welcomed feedback about the service. There was a commitment to continuous learning and improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and
This service was registered with us on 3 February 2022 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.