Archived: Peacehaven

One person we spoke with told us, 'Staff ask me what I would like to do." In the two care plans we looked at, we saw that people were involved in discussing and agreeing how staff should care for and support them. We saw that people, or their independent representatives, had signed their consent to care. The manager checked that senior staff regularly reviewed people's needs and abilities to make sure people's care plans met their current needs.

We found that the provider took measures to prevent and control the risks of infection, because they followed the Department of Health guidance.

Care staff we spoke with told us they felt supported by the seniors and manager. They told us they attended training that helped them to meet the needs of people who lived at the home. Records showed that staff had regular one-to-one supervisory meetings with their line manager. Care staff told us they discussed their personal development at one-to-one meetings.

The provider's quality assurance system included asking people who lived at the home whether they were happy with the quality of the service.

We spoke with two people who lived at the home about the quality of care and observed how staff engaged with people. Both of the people we spoke with said they were more than happy with the care and support they received. One person said, 'I can't fault the care here' and another person said, 'I am quite happy, there is nothing to improve.'

We spoke with three staff and looked at the care plans for four people who lived at the home. Staff knew people well and understood their role in helping people manage their lives. We saw that people's abilities had been assessed and care and support was planned to promote people's independence and encourage their involvement in the community. One care staff told us, 'It's a nice little home, it's friendly. We have meetings with people and ask what they would like to eat and agree the menus. There is a choice every day.'