We asked the registered person to supply evidence about how they were compliant with this outcome
We did not speak to people using the service because we carried out this review using information given to us by the registered person. However we did gather evidence of people's experience of the service as this information included people's comments and views.
One person said, 'They treat me well.' People told us they were looked after 100%. Another person said, 'You could not ask for better.'
We spoke with two relatives, who said that their relatives were treated very well and they could voice their opinions if they needed to.
We asked if people were involved in their care planning. They said they were, and they could contact the office if they wanted to make changes.
One person told us they did not have a care plan in their home; they had requested one on a number of occasions.
People told us there were times when the continuity of care was not given. They were not contacted when the care worker had a problem and was late for the call, or on occasions when they were not able to make the call.
One person told us they had raised a concern regarding the call times. They said, 'I do give a little leeway due to weather conditions; however the correct call times were not always adhered to.
Another person said, 'Call times could be improved.'
The people we spoke with said that they felt safe with the care workers and knew who to raise concerns with if they had any.
People told us they didn't know who was visiting their home because they did not have a weekly programme to identify who was caring for them.