We carried out a review of the data available to us about Yeshua Healthcare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Yeshua Healthcare, you can give feedback on this service.
Yeshua Healthcare is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were 13 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were happy using the service. Relatives said staff provided kind and caring support to people and involved them in decisions about their care.
Medicines were safely managed. Risks to people were assessed and steps taken to reduce them. People were safeguarded from abuse. Staffing levels were monitored and the provider had safe recruitment processes. Effective infection prevention and control systems were in place.
Staff were supported with training, supervision and appraisal. People’s needs were assessed and reviewed on an ongoing basis. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
People received care that responded to their needs and choices. Some staff said the handover of information could be more effective, which the registered manager said they would review. The provider had a clear complaints process in place.
Effective governance systems were used to monitor and improve standards. Feedback was sought and acted on. Staff worked in effective partnership with others to ensure people received the care they wanted.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 9 December 2021 and this is the first inspection.
Why we inspected
We inspected this service to give it a rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.