We carried out a review of the data available to us about Hithermoor House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Hithermoor House, you can give feedback on this service.
Hithermoor House is a care home registered to accommodate up to 2 adults with physical disability and/or complex healthcare needs. There were 2 people living at the home at the time of our inspection.
People’s experience of using this service and what we found
People’s care was exceptionally personalised and planned to meet their individual needs and wishes. People and their families were involved in planning their care, which meant they felt consulted and valued. The registered manager and staff spent time with people to understand their goals and wishes and worked with them to plan how these could be achieved. The personalised support staff provided had led to significant improvements in people’s quality of life.
The model of care and the design of the building had been planned to meet the needs of the people living at the home. A person told us the registered manager had worked hard to obtain the specialist equipment they needed to live their life to the full, including being able to spend time with other people and to access their community. The person said this had made a great difference to their life and had motivated them to set personal goals for the future. A family member told us the quality and personalisation of care provided at the home had greatly benefited their loved one and their family as a whole.
There was a positive and inclusive culture at the home in which the views of people, staff and relatives were encouraged and used to improve the service. People, their family members and professionals told us the registered manager led by example in their approach and behaviours. Family members said the registered manager worked in partnership with them to plan the care their loved ones received. Staff were proud to work for the provider because of the high quality of care it provided.
The registered manager understood the value of effective governance in helping keep people safe, protecting their rights, and ensuring they received high quality care. There was a commitment to continuous learning and improving care. The service had developed a systematic approach to working with other organisations to improve outcomes for people. Professionals recognised the service achieved exceptional outcomes and told us the service was an excellent role model for other services.
People received their care from kind and compassionate staff. People said staff had provided emotional support when they needed it. The registered manager and staff demonstrated exceptional skills in helping people and their families explore and record their wishes about care at the end of their life, and to plan how their wishes would be met. Staff protected and respected people’s privacy and dignity. People were encouraged to be as independent as possible and to develop and maintain skills.
Staff had the training and support they needed to provide people’s care effectively. This included specialist training sourced by the registered manager to ensure staff understood people’s individual needs and healthcare conditions. Staff met regularly with the registered manager to discuss their performance and any further training needs.
There were always enough staff available to meet people’s needs and keep them safe. People were supported by consistent staff who knew their needs well. Staff understood their responsibilities in protecting people from abuse and knew how to report any concerns they had. The provider’s recruitment procedures helped ensure only suitable staff were employed. People’s medicines were managed safely, and staff managed risks well to keep people safe.
If people’s ability to communicate was restricted, staff ensured people were able to express their needs and wishes through alternative methods of communication. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 9 December 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.