De Vere Care Partnership -Chelmsford

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People we spoke with were overall very positive about the care and support they received. They told us staff were kind and caring and respected their privacy and dignity. People confirmed where possible their independence was encouraged. While the people we spoke with expressed that they were generally happy with their care, our assessment found elements of care did not always meet the expected standards.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Overall people we spoke with were supported to have choice and control over their own care and make decisions about their care, treatment and wellbeing. One person told us, “They do exactly what I ask them to do. They leave me with a few bits and pieces that I might want to eat. They do me a nice cup of tea.” A relative said, “They talk to [person] about what they’re doing. They help them to do things themselves. If [person] has a bad day, the carer will walk behind them to make sure they are ok.” However, the way care was planned and people’s feedback about staff rushing care and cutting visits short meant feedback was not consistent and care delivery did not always meet the expected standards.

The staff we spoke with told us they encouraged people’s independence and choices. People’s culture and religion were respected by the staff. A staff member told us, “We will ask clients what they want to do, we help people with exercises when they need them.” Another staff member said, “Sometimes where English isn’t their first language, I try to understand what they want until I find a connection to communicate with the person.”

Care was not always planned in a person-centred way as people did not always receive care from consistent staff or receive a choice of call times. People's choices and preferences were recorded in their care plans. These were regularly reviewed and updated as people's needs changed.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff were positive about the support they received from the provider and told us they felt valued by the provider. A staff member told us, “I do feel valued, they respect me and provide support. Yes, we have supervision every month, and every 3 months we have training. Any problems we can talk to them.” Another staff member said, “I do feel valued, any kind of trouble they always answer us and help us, they are kind and ready to help.”

The provider had processes in place to promote staff well-being such as policies, procedures, communication tools, supervision, and appraisal. However, whilst staff told us felt supported by the provider, not all staff had records completed regularly for supervision. We requested survey information completed for staff and this was not provided.